Amazon Turkey Did Not Deliver

I just wanted to try Amazon Turkey website to see it is good as the United States. That's why I ordered two product with the code 171-0176740-1642747.

Even if the customer service says that products are delivered to me, I have nothing in my hands. I emailed them and tried to find a solution, but there is no proof. They say that they have nothing to do because it seems it delivered.

So please find out any solution and let me know. By the way call center, I think, they were just kidding with me. Since three days ago that products looking delivered to me