Apple And Its Service Provider Lydia Do Not Have A Complaint System

Apple has an agreement with a firm called Lydia in Turkey, And most of the people are suffering from this firm because of the bad customer service quality.

They are not answering their phone; they are not delivering the products on time etc. Also, the frustrating part is there is no system that we can complain about this company.

I am very disappointed with this fact. And I couldn't understand how Apple can continue to work with this company.