Plant materials were sent from Scotland to Ankara Turkey. Our cargo required quarantine procedures.
DHL kept the cargo in Istanbul and asked us to finish quarantine procedures in Istanbul. They could transfer cargo to Ankara which is the destination, by air so we could clear quarantine procedures in Ankara however they said they would transfer cargo by car. Therefore, we should clear procedures in Istanbul.
Despite the advice from governmental agencies DHL chose to save a few pennies and didn't transfer cargo to Ankara customs.