EToro customer service is not exist at all. Etoro will suddenly limit your account and hold your funds without any valid reason.
I am a Canadian eToro user, and upon the new year, I informed that eToro would be ceasing business in Canada. Which is fine. However, my account was limited so I cannot create my own withdraw request. I sent them to email several times with my PayPal information and requested to withdraw, and I get the same blanket statement. The statement will ask for my withdraw information even if I submitted that information in my initial request.
If I attempt to respond to their email, I don't get any reply. No, withdraw process started since I sent them my concern and it has been three weeks. Insane!