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11 COMPLAINTS
Name: Hotels.com L.P.
Toll free: +1 800 246 8357
Address:
5400 LBJ Freeway, Suite 500
Dallas
Texas
United States - 75240

For visa inquiry, we did make a booking at yup hotel in Hasselt in Belgium through Hotels.com. The hotel got the money from my credit card as soon as I entered the card information which’s very weird and first time happening to me. We did booking many times this way and…

17 January

I made a non-refundable reservation on Hotels.com, and I paid for the half board. However, they confirmed only breakfast! I have a proof that I paid the Half Board. Later I spent hours with customer service age…

13 January

On December 16, I went to the Paris Ibis Hotel, but when I got there, I had a shock because my reservation was not seeing on the system. I checked with the hotel many times, and I show the confirmation e-mail from the Hotels.com. Ibis hotel believed my reservation, but …

15 September 2018

I've tried to make a booking through Hotels.com's application in Turkey on March 13, 2018. During the last step of the reservation, which is payment, I've entered in the payment info, and the app took me to an empty page. I went back and tried it again, and the same thi…

06 September 2018

With 150908341092 confirmation number, we booked a room from 19 August to 20 August at the Hotel Palacio De Los Navas Granada. While we were booking the room, the website is showing breakfast for free. However,…

05 September 2018

We made a reservation with La Paloma Hotel on the date of 08.19.2018 via Hotels.com. However, when we arrived at the hotel, they told us that there was a mistake in the room reservation. Hotel staff said she could not see the reservation and there is no available room r…

20 August 2018

Hotels.com gets to benefit from exchange rate differences, and it cost much. Turkey is experiencing a massive economic crisis and its money losing value. Because of the Hotels.com is reliable, I did make reserv…

15 August 2018

I sign up for Hotels.com to make a hotel reservation. After I made the reservations, I didn't pay the money yet. When I first signed up, I entered my credit card information, and Hotels.com instantly charged me…

10 August 2018

I am not satisfied with Hotels.com customer service and their policies. I feel like they did not even consider my complaints. I have been booking with their platform for such a long time, and I have found that …

10 August 2018

For my summer vacation, I booked a room from Hotels.com and made a reservation. However, due to my business works, I need to cancel my vacation. So, I had to cancel my reservation. I called the hotel, and they …

10 August 2018

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