HSBC is not updating my phone number. I can’t use the number registered in your bank since I’m out of the country.
Therefore I cannot use the internet branch. Also, I cannot receive the statements I used to receive via email.
I called the support line last month, and they said all my info is updated but it's not! Then I called the branch and this time they wanted me to send a fax! And I did that too. The same day a gentleman from that branch called and said: "We will be updated your number within 5 minutes" yesterday and still nothing!
It cost me the fortune to call the bank from abroad, so I don’t want to call anymore…