27 July #1009374

HSBC is Not Updating My Contact Info

HSBC is not updating my phone number. I can’t use the number registered in your bank since I’m out of the country.


Therefore I cannot use the internet branch. Also, I cannot receive the statements I used to receive via email.


I called the support line last month, and they said all my info is updated but it's not! Then I called the branch and this time they wanted me to send a fax! And I did that too. The same day a gentleman from that branch called and said: "We will be updated your number within 5 minutes" yesterday and still nothing!


It cost me the fortune to call the bank from abroad, so I don’t want to call anymore…

Michael W. Michael W. 14.786 Views

Answers

  • Michael W.'s 'Thank You' Message01 June

    My phone number is updated and I can use the internet branch now. Thanks for solving my problem :)

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