New Balance Ripped Shoes

I bought a shoe from New Balance's original store, and the shoe was ripped off with only four months. Even though I just used for indoor fitness.

I directly went to the store that I purchased, and they directed me to the customer service. When I complained and reported my problem, they said there is no problem with the shoe. When I asked them why did it ripped off, their answer is not changing also they are not accepting that the problem is their fault.

A shoe is ripping of four different places in four months, and the brand is not even accepting the shoe. I will never shop from the New Balance, and also their customer service is the worst. They did not even care about the customer satisfaction.