I am a fan of New Balance products for years. However, the only issue with the brand is their exchange process.
I do not like the New Balance return system at all, and I think that it should change. I have purchased more than one pair of shoes that have been satisfied by using.
However, lately, it has been such a fiasco. If you received the wrong pair of shoes, you would have to wait until it is returned to purchase the new one. So if you do want a pair of shoes immediately, you would be out of money twice if you needed to reorder at the soonest.
I talked with the customer service that I need a new pair of shoes, but they told me that they could not process my request until they receive it.
I do not want to pay twice to get shoes immediately. There is no way than waiting for the return process done.
A little problematic on New Balance's end.