My 51577594096 numbered and 23 November 2018 dated order from Zara Turkey has not still been delivered. I have been sent a notification email declaring that my order will be delivered at latest on 4th December 2018. However, still no update at all.
When I call the customer service, they said that one item in my order in the process of supply. When I asked if it is possible not to find it, they said that yes of course. Zara is getting the money in a millisecond, but not able to supply it in 2 weeks. Really congratulate you on your great operations and service in Turkey.
I have all telephone conversation records, emails, order approval, payment approval. I will start the legal process tomorrow. Really big big big failure Zara, thank you